Runway problems on 24 October 2026

Status	Resolved
Worst verdict	Some users report problems
Started	24 Oct 2026, 09:15 UTC
Ended	24 Oct 2026, 13:29 UTC
Duration	4 h 14 min
Official incident	Magnific upscalers unavailable
Affected	App, Backend, Public API

Timeline

24 Oct 2026, 09:15 UTC

We started seeing problems. Our verdict: Some users report problems.
24 Oct 2026, 09:15 UTC · official update

Magnific upscalers unavailable (investigating): “Magnific upscaling is currently failing. We've identified the cause and are working with our provider to restore service” Source
24 Oct 2026, 12:22 UTC · official update

Magnific upscalers unavailable (monitoring): “We've applied a fix and Magnific upscaling is working again. We're monitoring to make sure everything stays stable” Source
24 Oct 2026, 13:29 UTC

Looking normal again. We'll keep watching for 15 minutes before closing this.
24 Oct 2026, 13:43 UTC

Everything has looked normal for 15 minutes, so we marked this incident as resolved.

Times are shown in your local time zone. “Official update” entries quote Runway AI's status page; follow the source link for the full text.

How we track incidents

We open an incident when Runway stops looking normal or Runway AI posts an official incident, and close it after 15 minutes with everything back to normal. More about our method.