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HeyGen problems on 13 November 2026

Timeline

1. 13 Nov 2026, 03:06 UTC
   We started seeing problems. Our verdict: Some users report problems.
2. 13 Nov 2026, 03:06 UTC · official update
   Delays and failures in video generation (investigating): “Since around 02:58 UTC, some videos created in the HeyGen web app and through the API are taking longer than usual to finish, and some may fail. We are investigating. If a video fails, please try generating it again.” Source
3. 13 Nov 2026, 03:27 UTC · official update
   Delays and failures in video generation (monitoring): “We have applied a fix and video generation in the HeyGen web app and API is recovering; delays that began around 02:58 UTC are easing. We are monitoring closely. If a video failed during this time, please try generating it again.” Source
4. 13 Nov 2026, 04:43 UTC · official update
   Delays and failures in video generation (investigating): “We're investigating slowness in LiveAvatar creation. We'll share an update soon.” Source
5. 13 Nov 2026, 05:57 UTC · official update
   Delays and failures in video generation (monitoring): “LiveAvatar creation is back to normal speed. We're monitoring to confirm.” Source
6. 13 Nov 2026, 06:50 UTC
   Looking normal again. We'll keep watching for 15 minutes before closing this.
7. 13 Nov 2026, 07:04 UTC
   Everything has looked normal for 15 minutes, so we marked this incident as resolved.

Times are shown in your local time zone. “Official update” entries quote HeyGen's status page; follow the source link for the full text.

How we track incidents

We open an incident when HeyGen stops looking normal or HeyGen posts an official incident, and close it after 15 minutes with everything back to normal. More about our method.