Claude problems on 14 November 2026

Status	Resolved
Worst verdict	Some users report problems
Started	14 Nov 2026, 02:55 UTC
Ended	14 Nov 2026, 04:24 UTC
Duration	1 h 29 min
Official incident	Elevated purchasing errors on claude.ai
Affected	claude.ai

Timeline

14 Nov 2026, 02:55 UTC

We started seeing problems. Our verdict: Some users report problems.
14 Nov 2026, 02:55 UTC · official update

Elevated purchasing errors on claude.ai (investigating): “We are investigating elevated errors affecting purchases, plan upgrades and cancellations on claude.ai. Core functionality is not affected. We will provide an update as soon as possible.” Source
14 Nov 2026, 03:11 UTC · official update

Elevated purchasing errors on claude.ai (monitoring): “Purchases on claude.ai are working normally, and delayed plan changes and payments are now being applied. Some customers who recently paid may need to wait up to an hour for their plan to update. There is no need to pay again. We are monitoring for recovery.” Source
14 Nov 2026, 04:24 UTC

Looking normal again. We'll keep watching for 15 minutes before closing this.
14 Nov 2026, 04:38 UTC

Everything has looked normal for 15 minutes, so we marked this incident as resolved.

Times are shown in your local time zone. “Official update” entries quote Anthropic's status page; follow the source link for the full text.

How we track incidents

We open an incident when Claude stops looking normal or Anthropic posts an official incident, and close it after 15 minutes with everything back to normal. More about our method.